Shared Inbox
Multiple agents, one number. Assign chats, leave internal notes, and never miss a customer reply.
WhatsApp Business API Ready
Turn WhatsApp into your ultimate Sales Engine
The only self-hosted CRM template you need. Shared inbox, AI suggest & auto-reply, visual automations, smart broadcasts with Meta delivery filters, and real-time analytics.
Official Meta Partner
End-to-End Encrypted
Everything you need to scale
Powerful tools built directly on top of the WhatsApp Business Cloud API.
Sales Pipelines
Track deals across a visual Kanban board. Connect every deal directly to the WhatsApp conversation.
Smart Broadcasts
Send Meta-approved templates at scale. Resume pending recipients, sync live delivery status, and stay within plan quota plus prepaid credits.
Interactive Templates
Drive engagement with pre-approved templates featuring call-to-action buttons, quick replies, and product catalogs.
Contact Tags & Segments
Organize by tags and opt-in status. Filter contacts by Meta delivery failures so you clean lists before the next campaign.
Unified Dashboard
Your team's central hub. Get a real-time overview of agent performance, sales pipeline value, and campaign success.
Shared Team Inbox
See every WhatsApp reply in one place
Agents work from a three-panel inbox: conversation list, live message thread, and contact context — so nothing falls between chats.
Conversation list
Search, unread badges, and reply-first sorting so waiting customers rise to the top.
Message thread
Inbound and outbound bubbles with sent, delivered, read, and failed statuses synced from Meta.
Contact sidebar
Tags, notes, assignment, and deal context stay beside the chat while you reply.
Assign & collaborate
Multiple agents on one number — assign chats, leave internal notes, hand off cleanly.
Composer that matches Meta
Text, media, templates inside the 24h window — plus one-click AI suggest reply when you need a draft.
Built-in AI Agents
Reply faster with knowledge-aware AI
wacrm uses your knowledge base with Gemini, Groq, or OpenAI — for inbox drafts and automatic first replies across channels.
Suggest reply in inbox
One tap drafts a reply from recent chat turns and matching knowledge articles.
AI auto-reply
Turn on automatic replies for WhatsApp, Instagram, Messenger, website chat, and SMS.
Knowledge base
Add FAQs and product articles so answers stay on-brand and grounded in your content.
Cooldown & delay controls
Skip when an agent is assigned, set reply delay, and cool down so bots don’t spam.
Your AI provider
Bring Gemini, Groq, or OpenAI keys — wacrm routes suggest-reply and auto-reply through your config.
Advanced Automation Flows
Put your support & sales on autopilot
Design complex, multi-step customer journeys using our intuitive visual flow builder. From simple auto-replies to advanced lead qualification engines.
Visual Node Editor
Map out conversation trees with an easy drag-and-drop interface.
Smart Branching
Direct users down different paths based on their replies or tags.
Data Collection
Prompt users for information and save it directly to custom CRM fields.
External Integrations
Trigger webhooks and fetch data from your APIs mid-conversation.
Human Handoff
Automatically route qualified leads or complex queries to human agents.
New in wacrm
Delivery intelligence built for Meta
Know why messages fail, protect number quality with opt-in, and finish large campaigns without guessing.
Meta Error Filters
Filter contacts by failed delivery and exact Meta codes — ecosystem health (#131049), undeliverable (#131026), experiment (#131031), and media upload (#131053).
Opt-in Safe Sends
Broadcast to opted-in contacts only by default. Pre-send checks surface missing consent, Meta messaging limits, and plan remaining before you hit send.
Resume Pending
Large campaigns stay reliable. Resume or send only pending recipients, with status sync so Failed in inbox matches Failed in the broadcast report.
Plan + Quota
See remaining sends as plan leftover plus prepaid credit packs. Usage cards make it clear what you can still send this period.
Reply-First Inbox
Conversations with a customer reply surface first, then by recency — so agents handle waiting customers before quiet threads.
Smarter CSV Import
Import audiences with phone normalization and account-scoped upserts so duplicate numbers don’t create duplicate contacts mid-campaign.
Real-time Insights
Track every metric that matters
Make data-driven decisions with a comprehensive real-time dashboard. Monitor agent performance, response times, and campaign conversions.
2.4k+
Daily Conversations
< 5m
Avg. Response Time
94%
Broadcast Read Rate
3.2x
CTWA Ad ROI
Live on WhatsApp Business API
Run sales & support where your customers already reply
Shared inbox, AI drafts from your knowledge base, Meta-safe broadcasts — one CRM your team can host and own.
- Reply-first shared inbox
- AI suggest + auto-reply
- Delivery filters & resume pending
Do you have HRMS pricing for 50 seats?
AI draft
Yes — for 50 seats we offer Standard and Pro. Want a 14-day trial link or a demo slot this week?
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